With over 150 kickboxing gym studios across Canada and the U.S., this solution needs to meet the following requirements:
Multi-management level access. Instructors at each club location shall be able to manage local leads and create course packages while different parent admins shall have an overview of their clubs.
Retail management. After visited different New York city locations and interviewed with instructors, we confirmed that complimentary item sales (glove, beverage, uniform, energy bar etc) is an important revenue stream for a club, and these activities happen during classes. Our solution, therefore, allows sale, gifting of retail items; while making it easy for admin to understand sale performance at different classes.
Partial payment & Easy refund. The nature of kickboxing business demands a flexible payment method in that the long package terms very often beget service pause, transfer, and drop-offs. At the management level, instructors need clear visualization of student package status and easy access to change these status.
One of the challenges of this project lie in the communication process with different stakeholders. The design process needs to reflect the voice of 3 different parties:
End users: Club Instructors, the ILKB admin, the Super Admin at the corporate level.
Investors: It also need to reflect the voice of our investors from the perspectives of budget and sale performance improvement.
Product team: Lastly, as a contractor and a small team, we have to customize within the framework(bubble.io) we chose and stick to interaction and visualization schemes that are widely accepted and are likely to be reused in the future.
Establish an Efficient Communication Process
An efficient process requires efficient tools and a clear communication timeline. Here's the tool we use for this project:
Google G-suite
Zenkit Task Management
Invision
Zeplin
Slack channels
Moqups
This is the general communication process:
Generate user stories via stakeholder interview
Confirm user story by views and MVP scope
Development and design time assessment
Backend planning and solution logic presentation
Stakeholder review MVP timeline with product team
Test first MVP module (In this case, the Course sign up section via barcode scanner)
Modify based on test studio location feedback
Test second MVP module
...
In summary, Stakeholder reviews the workable part of the project every chance they have, from the Lo-fidelity mockup on InVision, to the demo of the first section. This leaner yet iterative process allows detail-oriented communication without hampering efficiency.
